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Basic Troubleshooting
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Basic Troubleshooting Guide
User manual for Basic Troubleshooting
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Table of contents
Document Outline
Getting Help
Help menu
Getting answers to frequently-asked questions
Contacting Kodak Customer Service & Support
Support at Kodak.com
Printer Overview
All-in-One Printer features
Major components of the ESP 9 All-in-One printer
Support for connecting digital memory devices to the printer
Memory card slots
Memory cards supported
USB host port
Control panel layout
LCD screen
Using the control panel
Adjusting the control panel position
About the “touch-sense” buttons on the control panel
Using the 4-way navigation buttons
Using the OK button
Using the Menu button
Using the Zoom buttons
Using the Start button
Using the Cancel button
Using the number keypad buttons
Using the on-screen keyboard
Using the All-in-One printer menus
Menu layout
Menu structure
Status lights
All-in-One printer Home Center software
Home Center for Windows
Home Center for Macintosh
Setting Up Your Printer
Selecting a printer location
Configuring printer settings
Configuring basic settings
Printer Settings options
Setting your Kodak printer as the default
For Windows XP
For Windows Vista
For Macintosh
Configuring network settings
Networking resources
Configuring an Ethernet network connection
Ethernet setup
Configuring a wireless network connection
What you need to know before you connect
Configuring basic wireless (Wi-Fi) settings
Network Settings options
Wi-Fi Setup Wizard
Connecting to a listed network
Connecting to an unlisted network
Scanning for wireless networks
Setting up an IP address
Verifying network configuration
Printing network configuration
Installing your printer on additional computers on the same network
For Windows
For Macintosh
Switching the printer connection type
For Windows
USB to Wi-Fi
USB to Ethernet
Wi-Fi to Ethernet
Ethernet to Wi-Fi
For Macintosh
USB to Wi-Fi
USB to Ethernet
Wi-Fi to Ethernet
Ethernet to Wi-Fi
Setting up the fax
Telephone service delivery systems and All–in–One fax features
Multipurpose (broadband) digital telephone systems
Standard telephone systems
Digital subscriber line (DSL) telephone systems
Using cordless telephones with the ESP 9 All–in–One fax
Using voice–messaging services with the ESP 9 All–in–One fax
Using an answering machine with the ESP 9 All–in–One fax
Connecting the phone and fax
Connecting the printer to a digital telephone service line
Connecting the printer to a standard telephone line
Connecting the printer to a digital subscriber (DSL) telephone line
Specifying rings to answer
Setting fax auto–answer
Manually receiving fax
Specifying a distinctive ring for fax auto–answer
Configuring fax settings
Fax Settings options
Handling Paper
Handling paper
Loading the paper trays
Things to keep in mind
Loading plain paper
Loading photo paper
Loading envelopes
Loading legal size paper
Loading originals
Loading an original for copying or scanning
Loading an original for faxing
Viewing and Printing Photos
Viewing photos
Configuring photo print settings
Print Photos options
Printing photos
Printing photos from a PictBridge camera
Printing photos from non–PictBridge digital cameras, memory cards, and USB flash drives
Printing tagged images
Printing from a Bluetooth–enabled device
Range
Printing multiple photos
Printing panoramic photos
Zooming and cropping photos
Transferring images to a computer
Transferring images to a Windows computer
Transferring images to a Macintosh computer
Copying
Simple copying
Adjusting copy settings
Copy Document options
Copy Photo options
Scanning
Before you start
Simple scanning
Simple document scans
Simple image scans
Scanning multiple originals simultaneously
Adjusting scan settings
Scan options
Faxing
Introduction
Fax settings
Sending faxes
Dialing a fax number on the control panel
Selecting a fax recipient from the fax phonebook
Using quick dial to select a fax phonebook entry
Specifying a quick dial recipient from the keypad
Specifying a quick dial recipient from the send fax menu
Canceling faxes
Receiving faxes
Receiving faxes automatically
Manually receiving faxes
Fax Phonebook entries
Adding a new Fax Phonebook entry
Editing an existing Fax Phonebook entry
Deleting an existing Fax Phonebook entry
Preparing a fax for transmission
Printing a fax cover page
Changing send fax settings
Send Fax options
Fax reports
Printing a fax report
Maintaining Your Printer
General care
Cleaning the scanner glass
Cleaning the scanner lid
Monitoring and adjusting the printer's performance
Maintenance options
Replacing ink cartridges
Replacing the printhead
Upgrading the printer software - for Windows
Upgrading the printer software - for Macintosh
Troubleshooting
Troubleshooting “quick start”
General troubleshooting
Printer fails to power on
Device not recognized
Ink cartridge not recognized
Multiple paper feed
Multiple pictures not scanned properly
No communication with computer
No paper feed
One or more of the colors on the calibration sheet is missing
Paper jam
Printer not responding
Transfer pictures failure
User guide on the CD is obsolete
Wrong paper size
Macintosh OS X troubleshooting
Non-Intel Mac only: black screen or screen freeze occurs when applying printer settings via the Home Center software
Windows Vista troubleshooting
WIA (Windows Image Acquisition) error: service has stopped working
Home Center software on Windows works incorrectly following software upgrade
Print troubleshooting
Envelope printing incorrect
Multiple-page document not printing in reverse order (Windows only)
To set a Windows PC to print in reverse order
Multiple-page document not printing in first-page first order (Macintosh only)
To set a Macintosh to print the first page of a document first
PictBridge camera not detected
Picture cropped
Picture print smudged
Picture will not print
Poor print quality
Print skewed or slanted
Print spotted
Print too dark
Print too light
Printing slow
Printing stops
White edges on borderless prints
Copy troubleshooting
Copy cut off
Scan troubleshooting
Scan fails
Scanned image blank
Network troubleshooting
Wired network troubleshooting
Computer unable to detect the All-in-One printer
To check your LAN card (Windows)
To check your LAN card (Macintosh)
To see if you have an active network connection
To establish an active network connection
No TCP/IP
Printer not found
To make sure your network connection is active
To print the network configuration page
No IP address with cable modem (without a router)
Wireless troubleshooting
No SSID
Weak signal
Cannot connect to network
Unsupported authentication or encryption type
Invalid WEP Key
Invalid WPA Passphrase
Another device connected to the access point
Product and Safety Specifications
Print Performance
Photo Printing Features
Copy Document Features
Copy Photo Features
Scanning Features
Paper Tray Features
Ink Tanks
Connectivity
Software Support
Physical Specifications
Warranty
System Requirements
Windows PC
Macintosh
Papers Supported
Paper Types
Paper Sizes for PC and Macintosh computers
Safety Specifications
Parts
Power
Location
Environment
Regulatory Compliance
FCC Compliance and Advisory
FCC and Industry Canada
IC Radiation Exposure Statement
Canadian DOC Statement
European Compliance Statement
German Compliance Statement
Waste Electrical and Electronic Equipment Labeling
Declaration of Conformity
Glossary
Appendix A: If You Need to Call Customer Support
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